agents with ongoing financial training that covers everything from bonds to interest rates to personal financial management as this will minimise errors while improving growth and customer engagement . Essential skills in this bracket would include record keeping and financial planning . Consider adding skills such as marketing to your learning and development platform - this will help you build your reputation in specific areas and niches as well as connect with potential new clients – and negotiation – and it will help you manage tricky situations and resolve conflict while keeping the sale going .
Finally , it ’ s worth looking at expanding skill sets to suit specific markets and methodologies . One of the things in short supply right now is trust , so look at skills development in areas that will allow you to be more transparent with customers , and at training around public speaking , critical thinking and ethical business management .
New Leaf Technologies provides estate agents with access to a richly layered eLearning platform that they can use to upskill and transform their businesses . Using the variety of training programmes , learning activities and practical training solutions on offer from aNewSpring , or the eLearning content authoring tool , agencies can build their own programmes using templates and custom functionality , ensuring that their skills development is aligned to customer and market expectations .
Michael Hanly Managing Director New Leaf Technologies
SA Real Estate Investor Magazine NOV 2022 79