FIREPLACES AND HEATING APPLIANCES
If your home has a fireplace or wood burner, your property manager will confirm whether it may be used and any conditions that apply. Some fireplaces are sealed or unavailable due to Healthy Homes or insurance requirements. Where use is permitted, follow safe operation guidance and report concerns promptly.
POT PLANTS AND SURFACE CARE
Pot plants can make a home feel lived-in and welcoming, although moisture can seep through the base of pots and cause damage to flooring, window ledges and outdoor surfaces. Using trays or stands underneath pots, and allowing airflow beneath them, helps prevent staining and damp marks.
FAIR WEAR AND TEAR
Every home will experience natural wear over time as part of normal living, although avoidable or careless damage may require repair at the tenant’ s cost. If you notice something beginning to deteriorate, mention it early so it can be managed before becoming a larger issue.
Examples of fair wear and tear may include:
• Fading or worn carpet in high-traffic areas
• Light scuff marks on walls from day-to-day use
• Sun fading on curtains or flooring
Examples of damage may include:
• Broken fittings or holes in walls
• Burns, stains or tears in carpet
• Damage caused by condensation being left unventilated
ASBESTOS
Some older homes may contain building materials that include asbestos, which is generally safe if it remains intact and undisturbed. If repairs or maintenance are required in an area where asbestos may be present, your property manager will arrange qualified professionals to assess and manage the work safely. If you are unsure whether a surface may contain asbestos, check with us before drilling, sanding, or altering any area.
URGENT OR EMERGENCY REPAIRS
An urgent repair is something that, if left unattended, could pose a safety risk or cause significant damage to the property. Examples include major leaks or burst pipes, electrical hazards, loss of essential services such as power or water, and structural concerns that impact safety. If you experience an urgent issue, get in touch as soon as possible so we can organise the next steps. For immediate threats to safety, call 111 first.
TENANT INFORMATION GUIDE 31