WHO MAINTAINS THE GARDEN?
Tenants are responsible for keeping lawns and gardens in reasonable condition, unless stated otherwise in their tenancy agreement. Landlords must handle hedge pruning, vine removal, and large-scale maintenance.
For properties with large or high-maintenance gardens, we recommend landlords consider including garden maintenance in the rent to ensure the property is kept to a consistent standard over time.
CAN YOU GUARANTEE THE TENANT?
No property manager can guarantee the performance of a tenant. However, through our robust systems, comprehensive training, and thorough screening processes, we do everything possible to minimise risk.
While we clearly communicate expectations around rent payments and property care, these cannot be absolutely guaranteed. Some level of risk is inherent when renting out a property.
HOW LONG WILL IT TAKE TO RENT MY PROPERTY?
This depends on current market demand, the condition of your property, and the effectiveness of your pricing and marketing strategy( which we will advise you on).
If an existing tenant gives the standard three weeks’ notice, we aim to have a new tenant ready to move in as close as possible to the outgoing tenant’ s vacate date. Your property manager will work proactively to minimise vacancy and keep you updated throughout the process.
WHAT HAPPENS WHEN A TENANT MISSES RENT?
Ray White offices generate a daily arrears report to identify any missed payments. Your property manager will then follow up immediately- typically starting with prompt contact with the tenant and ongoing follow-up until the debt is cleared.
This process may include issuing breach notices and, if necessary, applying to the Tenancy Tribunal. For more details, you can request a copy of your property manager’ s arrears policy.
CAN I CHARGE TENANTS FOR PROFESSIONAL CARPET CLEANING AT THE END OF THE TENANCY?
Tenants are required to leave the property in a reasonably clean and tidy condition. Professional carpet cleaning cannot be demanded unless specific conditions apply, or it can be proven as required due to significant stains or damage.
If the tenant has had a pet( e. g. a dog or cat) that may have caused odours or introduced pests like fleas, professional carpet cleaning can be required- provided this is outlined in the tenancy agreement.
HOW OFTEN CAN MY RENT BE INCREASED?
Rent increases can only occur once every 12 months, and not within 12 months of the tenancy start date, or within 12 months of the last increase.
Your property manager will advise of current market rental figures before any new advertising begins and will conduct regular rent reviews on existing tenancies to ensure your return is always maximised.
WHAT ARE THE RULES AROUND PETS?
At the time of printing( June 2025) landlords can dictate whether or not pets are allowed at the property. Formal legislation introducing new pet regulations is expected soon and once introduced, tenants will be granted the right to keep pets with conditions in place.
WHO IS RESPONSIBLE FOR PEST CONTROL?
Responsibility for pest control depends on the circumstances and the source of the infestation. If the issue is due to the property’ s condition, the landlord is responsible for addressing it- either by supplying bait or engaging a professional pest control service.
If the infestation is caused or worsened by the tenant, your property manager will seek to recover the costs from them. However, this must be assessed case by case and supported by evidence before compensation can be claimed.
48 LANDLORD INFORMATION GUIDE