Frequently asked questions
WHEN CAN I VISIT MY TENANTED PROPERTY?
A landlord can request to visit a property whenever they like, however, this can occur no more than once every four weeks and must come with at least 48 hours’ written notice to the tenant.
WHO PAYS FOR WATER CHARGES?
Tenants are responsible for all metered water usage charges, while landlords cover the daily line or supply charges. If the property is serviced by a water tank, the landlord must ensure the tank is full at the start of the tenancy.
WHAT IF A REPAIR IS NEEDED AFTER HOURS?
Our policy on what qualifies as an emergency repair is clearly explained to all tenants at the beginning of their tenancy and is guided by the Residential Tenancies Act( RTA).
Tenants are provided with mobile and after-hours contact details should an emergency arise. In these situations, your property manager will exercise sound judgement and caution to ensure we meet our legal obligations to the tenant while also respecting your preferences as the property owner.
WHAT DO YOU EXPLAIN TO TENANTS BEFORE THEY MOVE IN?
As part of our tenant induction process, we take the time to clearly outline key expectations and responsibilities. This includes education on:
• Rent payment dates and the required payment methods to ensure rent is always paid on time
• What constitutes an emergency repair, and who to contact
• How often routine inspections will take place and what we look for
• General tenant responsibilities and the relevant legal obligations under the RTA.
To support this, all Ray White New Zealand property managers are equipped with a comprehensive Tenant Information Guide, designed to educate tenants and reduce the likelihood of issues throughout the tenancy. If you would like a copy of this guide, please contact your property manager directly.
IS INSURANCE COMPULSORY?
Landlord insurance is not compulsory in New Zealand, but it is strongly recommended, and any insurance cover in place must be acknowledged within the tenancy agreement.
Standard house insurance may not cover tenancyrelated risks such as accidental damage, rent arrears, methamphetamine contamination, or legal costs associated with disputes. Specialised landlord insurance policies help protect your investment and reduce your financial risk. We encourage all property owners to review their insurance cover carefully and ensure it meets the specific needs of a rental property.
CAN I REQUEST TENANTS HIRE A PROFESSIONAL CLEANER WHEN THEY VACATE?
Tenants are not legally required to use professional cleaners when moving out. They must leave the property in a‘ reasonably clean and tidy’ condition, and if this standard isn’ t met the cost of additional cleaning can be deducted from the bond.
The interpretation of‘ reasonably clean’ can be subjective, with Tenancy Tribunal challenges common if professional cleaning charges are forced onto a tenant.
ARE TENANTS ALLOWED TO INSTALL PICTURE HOOKS?
Tenants must seek permission before installing picture hooks, nails, screws, or making any other alterations to the property. Under the Residential Tenancies Act, tenants can request minor changes such as picture hooks, and landlords cannot unreasonably decline these requests. However, tenants are responsible for making any changes carefully and may be required to remove hooks and repair any damage when the tenancy ends.
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