years of retail domain expertise into cutting-edge UI and business process best practices – personalized customer engagement , omni-channel inventory visibility in real-time , being able to offer modern fulfillment techniques such as Click & Collect , D2C , and many more . Very few retail software solutions are offering this in the Philippines as of now . ETP ’ s solutions include omni-channel orchestration , POS , Mobility , CRM , Marketing Campaigns , Promotion Management , Order Management , and Analytics . ETP ’ s unique value proposition is its ability to consistently deliver enterprise-grade omni-channel solutions to its customers and build long term strategic partnerships spanning decades .
ORDAZZLE : ELEVATING E-COMMERCE PERFORMANCE
Ordazzle , powered by ETP Group , is an automated platform that helps e-commerce and omni-channel businesses achieve their true potential . It synchronises with a multitude of marketplaces , webstores , and logistics providers to help smartly manage any size of e-commerce business . Ordazzle helps manage new products and catalogues with flexible attributes , images , videos , inventory , and promotion & price updates .
Handling many nodes across countries and allocating and routing orders to the right nodes Ordazzle ensures that the right products reach the right customers at the right time and cost . Ordazzle keeps you on top of things with updates on vital information on revenue , product performance , SLA achievements , and more through an intuitive dashboard .
BEYOND CONVENTIONAL COMMERCE
Having executed 500 + enterprise software projects across 35,000 + stores for 500 + brands , ETP Group now leaps ahead by unveiling its Unified Commerce Platform in 2024 . Neev explains , " This upcoming launch integrates retail , omni-channel , and e-commerce within a singular cloud-based framework . This innovative solution streamlines operations , empowering the enterprise to control store and e-commerce aspects .”
fraudulent orders and manages returns . The Product Recommendation Engine suggests personalized choices based on consumer data in-store or online .
With a strong footprint and domain expertise , ETP Group aids businesses in overcoming global challenges . Neev Ahuja states , " We envision empowering retail and e-commerce to navigate complexities through our solutions . They equip businesses to turn challenges into opportunities , uniting divisions into connections and elevating performance .”
Customer Success Story – ETP Group and Sonak Corporation are partners in digital transformation and business process improvements .
Sonak Corp . is a Philippines-based integrated import distribution and retail group , supplying premier sporting goods , footwear , equipment , and medicine . With 27 stores and 13 e-commerce channels , they ' re a dominant player . Recent investments in ERP , POS , CRM , loyalty , order management , warehouse management , and more digital tools aim to enhance operations , analytics , and customer experience . Sonak aims to scale up and offer a world-class retail experience across their brand portfolio .
Kabir Buxani , the Chief Technology Officer of Sonak Corporation explains , “ Onboarding with ETP has offered us a number of benefits – faster and more efficient servicing of our customers at the store , leading to higher customer loyalty and more repeated business ; promotions management in a seamless manner ; better inventory management ; and finally , it ' s also offered us the ability to service online and omni-channel orders across all channels , leading to higher revenue and customer satisfaction .”
One significant advantage of unified commerce is its ability to enhance productivity by providing employees with a transparent platform across channels . This helps them work more efficiently by giving them a clear view of everything happening across all channels , allowing them to make better decisions and get things done faster .
Veer further highlights , " Traditionally , offline retail and e-commerce remained disjointed . Unified Commerce bridges this gap , offering comprehensive promotion insights , inventory details , and e-commerce order distribution . It encompasses order fulfillment and service level achievement . This unifies decision-making through a single source of truth .”
Unified Commerce transcends transactional norms , embracing the full customer journey . Neev emphasizes , " It ' s beyond sales ; it ' s about relationships . Data from various touchpoints empower deep customer understanding , nurturing loyalty ." Anticipate the cloud platform launch in early 2024 , revolutionizing commerce in the upcoming year .
TECHNOLOGY AS THE ENABLER
In a fragmented world , technology emerges as the unifying force . Veer Ahuja explains , " The evolving digital landscape provides tools for businesses to bridge gaps . Integrated platforms , AI , and data analytics enable businesses to predict customer needs , optimize supply chains , and tailor promotions . Neev Ahuja emphasizes , “ Unified Commerce relies on a technology-driven infrastructure that ensures real-time data sharing . This seamless flow enhances decisions and minimizes disruptions , benefiting both businesses and customers .”
The flexible ETP system permits modifications and future optimizations , enhancing Sonak ' s retail experience . Kabir emphasizes ,” ETP ' s knowledge on the subject matter and breadth of experience is something we can consistently rely on them for , and their trust and strong business relationship makes discussions and projects much easier . Beyond in-store POS , ETP serves as a foundation for e-commerce management and optimizations , accelerating our digital growth .
Regarding Ordazzle e-commerce management , Kabir explains its role in KPI tracking and comprehensive insights across platforms . Ordazzle accelerates order processing , minimizes errors , and streamlines catalog management , enhancing customer experiences . It also centralizes integrations , reducing manual tasks . Ordazzle empowers problem-solving and is a bridge to seamless omni-channel ordering , connecting e-commerce and physical stores even further .
ETP Group is seamlessly integrating AI into its software solutions . For instance , AI-powered Order Anomaly Detection flags potentially
2