ASK THE EXPERT
Doug Fleener
every staff member has different strengths as well as areas in
which he/she needs to improve.
Focusing on individual improvement is what allows good
and great companies to become extraordinary. I believe this
is one of the most underutilized and most powerful secrets
to success. You might think that sounds a bit dramatic, but
it’s true.
Driving individual improvement is a lot less complicated
than most people make it. It doesn’t require programs, forms,
or lots of PowerPoint. You only need commitment, focus, and
five minutes for a “Daily Take Five” meeting.
To use the Daily Take Five meeting to its fullest, you need to
do this with every employee at every shift. Not just when the
doors are opened, not just when the whole team is together, but
every single time someone starts his/her workday. The key is to
make it the responsibility of the employee to meet with the
manager/owner before he/she starts the workday. ■
THE RETAIL SPACE is an important component in
sales. It's the showcase, the window display, the
product stage. So how can spa owners put together a
retail display space that sells? Fleener has the answer.
Visit digital Pulse at experienceispa.com to read more.
Can’t wait to hear more from FLEENER?
Catch him on Nov. 8 from 8 – 9:30 am at
the 2011 ISPA Conference & Expo’s
Professional Development Sessions.
HOW CAN YOU build partnerships with
local businesses in order to expand your client list?
Fleener thinks there might be an opportunity in
partnering with a luxury car dealership. Visit digital
Pulse at experienceispa.com to read more.
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October 2011
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