PULSE October2011
VOLUME 21
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ISSUE 8
32
The Many Faces of the Global Spa Consumer
B Y M A E M A Ñ AC A P - J O H N S O N
18
Conversations: HSN General
Manager, Beauty and
Merchandising Strategy
Betsy Olum
B Y M A E M A Ñ AC A P - J O H N S O N
24
Spa In Session: A Look into the
Spa Offerings for Teens, Tweens
and Kids
18
42
BY SHELBY JONES
42
Mark Joan and Lisa: Dealing
with Customer Concerns
BY KIP KINT
46
8 PULSE
Ask the Expert:
Retail Expert Doug Fleener
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October 2011
24