SUCCESS OR SABOTAGE?
(CONTINUED FROM PAGE 28)
TOP PERFORMERS
Notice that the top performers in your contests or launches are
usually the same people. Why is that? It’s because they have
the subconscious belief that they can do it, that their clients
want what they have and that things generally work out.
Melanie walks out of the morning team meeting feeling
motivated! She is excited about the new line of products and
can’t wait to perform the new anti-aging treatment for sensitive skin. Her head is buzzing with the keywords they
reviewed in the class and she is committed to reaching her
retail goal. She can even imagine herself getting recognition
from the manager for highest sales in the next meeting. By
midday, Melanie has sold two products and introduced the
treatment to three of her clients.
Lisa brushes past Melanie on her way to the bathroom.
She feels a little nervous after the meeting. “They are always
changing things,” she thinks. “How am I going to remember
all these terms?” On the one hand, she is excited to try the
new line but there is a part of her that already feels defeated
and wishes she felt more confident.
Lisa reviews the recommendation process in her mind.
When presenting the sensitive line during a skin treatment,
her client says, “My skin is really sensitive, are you sure it will
be okay?” Lisa immediately offers her client a sample to take
home to try it for herself.
Our actions are always determined by our beliefs, which
give us our perspective on any given situation.
WHAT DO YOU
THINK were the
limiting beliefs driving
Lisa’s actions?
a) Products can’t be trusted.
b) I am not good/smart enough.
c) Client’s can be difficult.
THE ROOTS OF SELF-SABOTAGE
At the core of the hundreds of negative conversations we play
out in our minds, there are only seven destructive beliefs that
Discover How Your Team is Performing UnderMind
The next time you have a team meeting, ask everyone to rate
the following statements from 1 (Disagree) to 5 (Agree) as to
how true they are for them.
ENCIRCLE THE NUMBER:
I am often unsure how to start the conversation/consultation.
1
2
3
4
The client comes to the spa to relax and they don’t want to be bothered.
If I persist, I am concerned that I will appear pushy or aggressive.
Some clients have a negative impression of retail products.
1
1
2
1
2
3
People want to save money in this economy and feel beauty is a luxury.
5
2
3
3
4
4
5
1
2
4
5
5
3
4
5
I don’t need to encourage clients to re-book or refer new clients for future services,
if they like what they received and want to come or refer, they will call.
1
2
3
4
5
Anything they rate 3 and higher is a concrete limiting belief that inhibits their performance.
If you recall, the subconscious mind is one million times faster than the cons cious mind.
This means that the underlying belief circled in this survey will win out every time unless
they begin the conscious effort to do this differently.
30 PULSE
n
November 2012