Pulse Legacy Archive November 2011 | Page 80

Spa Tracks Guest Preferences
All Spas

16%

84%
YES
NO

Employees Who Collect Guest Preferences
All Spas

64%

Therapists

49%

Spa managers

92%

Receptionists

31%

Spa director
Hotel/resort employees outside of the spa
Specialty instructors/advisors
(i.e., fitness, nutrition, yoga, etc.)
Other
78 PULSE

■

November 2011

13%
15%
7%