WEDNESDAY, NOVEMBER 9
6 AM Where to go: Shoreline A
8 AM WHERE TO GO: SHORELINE A
(Expo floor) Jumpstart the day with a stress- (EXPO FLOOR) Check out the Auction list
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reducing workout at the Precor Experience Center
and join fitness expert Lawrence Biscontini with a
workout he
created specifically for Conference, Cirque
for the Spa Soul.
posted outside the Expo floor and see if you
are the lucky highest bidder. If you are, be
sure to promptly arrange for payment and
shipping of your Auction item(s). A shipping
center is located in the Auction area.
TO DO: BUY THE LATEST ISPA RESEARCH. GO TO THE RESOURCE CENTER NEAR REGISTRATION.
10:30 AM ■ WHERE TO GO:
BREAKERS A-F AND LAGOON G-L
Take time to de-stress after a packed
two-day Conference experience.
Head out to the Relaxation Area
to experience and learn
about treatments and products from sponsors.
9 AM
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WHERE TO GO: MANDALAY BAY BALLROOM GH
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After a quick mid-morning coffee at the Morning Refresher area, get
re-energized with Zappos’ success story. Zappos CEO Tony Hsieh will
share business insights on how to deliver “happiness” to your
clients to help grow and nurture your business. Spa Gregorie’s
founder and spa industry veteran Angela Cortright will also
accept the ISPA Dedicated Contributor Award during the
Closing General Session.
GET READY FOR A PACKED AFTERNOON OF EDUCATION!
1:30 PM ■ WHERE TO GO:
MANDALAY BAY BALLROOMS IL ■ Spend the whole afternoon on
education. Except for a quick Energy
Break at the Expo at 3 pm, today is packed
with insights, strategies, techniques and tips from
the Professional Development Sessions speakers.
WEDNESDAY, NOV. 9 1:30 - 3 pm
3:30 – 5 pm
Topic: Entrepreneurial Brand Building
Topic: Come Together—Inspiring
Teams to Deliver Your Spa’s Vision
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WHERE TO GO: ROOM L
WHERE TO GO: ROOM J
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WHERE TO GO: ROOM I
Topic: The Art of Networking: Parlay Your
Relationship Skills into Profit ■ WHERE TO
GO: ROOM K
For a detailed description of each of
this year’s Professional
Development Sessions, refer to
your Conference Guide or visit
ispa2011.com.
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WHERE TO GO: MANDALAY BEACH
Put on your beach casual wear and get ready
to wrap up the 2011 ISPA Conference & Expo with music,
food, drinks and entertainment. It will be a
grand finale bash, so be ready to
mingle, have fun, and party the
night away!
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WHERE TO GO: ROOM K
Topic: Rebooting the Future: Reclaiming
Your Strategic Dream, Post-Recession ■
Topic: Rock the House with Retail Sales
7 PM
Topic: Evaluating Finances,
Operations and Guest Service—
Implement Change to be More
Profitable ■ WHERE TO GO: ROOM J
,
THANKS
SEE YOU
AR
NEXT YE
A!
ID
IN FLOR
Topic: How to Rapidly Grow Your
Business with New Social Media
Strategies ■ WHERE TO GO: ROOM I
Topic: Manage, Monitor & Motivate
Your Team and Your Business to
Greater Success ■ WHERE TO GO: ROOM
L
WANT FULL ACCESS TO OVER 30 HOURS OF EDUCATION? Head to
the Resource Center or visit ispa2011.com to purchase the
Professional Development Session audio recordings for the special
pre-Conference rate of $70 (post-Conference rate is $90).
November 2011
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