TUESDAY, NOVEMBER 8
8 AM ■ WHERE TO GO:
6 AM ■ WHERE TO GO: SHORELINE A
(EXPO FLOOR) ■ Start Day Two of Conference MANDALAY BAY BALLROOMS
with a workout at the Precor Experience Center.I-L ■
9:30 AM ■ WHERE TO GO:
MANDALAY BAY BALLROOM
G-H ■ Take a Morning Refresher
Then, join Lawrence Biscontini as he leads you Get the education you
look for at Conference
to a fun,
early at the Professional
stamina-strengthening fitness activity.
Development Sessions
(see PDS Overview below).
with a cup of re-energizing coffee
or tea before heading into the
General Session.
TO DO: BOOK YOUR TREATMENT APPOINTMENT AT THE RELAXATION AREA, BREAKERS A-F AND LAGOON G-L.
11:30 AM
WHERE TO GO: SHORELINE A
You can never
get enough of Expo. With a long list of exhibitors this year, you’ll
need all the time you can get to fully explore the exhibit halls.
Lunch will be on the Expo floor at noon. Swing by the ISPA
Foundation Silent Auction as well for your last-minute bids. The
Silent Auction bidding closes at 6:30 pm and the ISPA Foundation
Raffle Drawing (sponsored by Golden Door and Clarisonic) will be
at 6:15 pm today.
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10 AM ■ WHERE TO GO:
MANDALAY BAY BALLROOM
GH ■ Are you ready to see the
future? Let Faith Popcorn show
you what the future trends are
and how these are changing
consumer lifestyles.
WALK THE EXPO FLOOR AND DISCOVER NEARLY 100 PRODUCT LAUNCHES!
3:30 PM ■ WHERE TO GO:
MANDALAY BAY
BALLROOMS I-L ■ After a
nice Energy Break in the Expo,
get ready to take in more
insights from the experts at
the Professional Development
Sessions.
JOIN THE
FUN AT
THE LIVE
,
AUCTION
Y!
A
D
O
T
5 PM
PDS OVERVIEW
MONDAY, NOV. 7 1:30 - 3 pm
TUESDAY, NOV. 8 8 - 9:30 am
3:30 - 5 pm
WHERE TO GO: ROOM J
Topic: Form Your Strategy by Jumpstarting
Your Creativity ■ WHERE TO GO: ROOM J
Topic: Mining Your Diamonds—Double Your
Profits with an Existing Clientele ■ WHERE TO GO:
Topic: How Spas Appeal to Different
Generation Groups ■ WHERE TO GO:
Topic: How to Build a Frontline that Will Build
Your Bottom Line ■ WHERE TO GO: ROOM K
ROOM J
ROOM I
WHERE TO GO: ROOM I
WHERE TO GO: ROOM K
Topic: Leading a 5-Star Service Team: What
Does it Take to Lead a Team of Service
Superstars? ■ WHERE TO GO: ROOM L
Topic: Tough Talking: Initiating and
Managing Discussions When the
Stakes are High ■ WHERE TO GO: ROOM L
Topic: 20/20 Retail: 20 Ways to Improve
Performance up to 20% in 20 Days—Without
Spending a Dime ■ WHERE TO GO: ROOM I
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Topic: The Science Behind the Healing
Topic: The Next Generation of KPI’s
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Topic: OUCH! Dialing Down Tension at Work
Topic: Questions that Get Results: Innovative
Ideas Managers Can Use to Improve Their Team’s
Performance ■ WHERE TO GO: ROOM L
Topic: Simple and Cost-effective Tips and Tricks
to Enhance Your Guest’s Spa Experience ■
WHERE TO GO: ROOM K
50 PULSE
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November 2011
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