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ADDITIONAL FEATURES
48 Finding Your Way Around 2011 ISPA Conference & Expo
52 Best Advice
BY MAE MAÑACAP-JOHNSON
60 Angela Cortright : Making Her Mark
BY MAE MAÑACAP-JOHNSON
64 Next Generation Spa Leaders
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IN EVERY ISSUE
2 From the Chairman
6 Pulse Preview
12 Pulse Points
14 Member Profile : Beyond Beauté Day Spa and Wellness Center : A Small Day Spa ’ s Story of Growth BY RACHEL ZAWILA
20 Member News The cool happenings and newsworthy events from ISPA members . BY SHELBY JONES
46 Voices Positioning Spa as a Catalyst Toward Alliances in Well-being BY ADA POLLA
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Conference Update |
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Focus on the Foundation |
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New Spa Resources |
78 Snapshot Survey
ABOUT THE COVER
This Pulse Conference issue serves as your compass as you navigate your way around the 2011 ISPA Conference & Expo . This edition is packed with an infographic , product guide and expert insights to help you travel the road towards a productive Conference and ultimately , a more profitable spa business .
COVER PHOTO © SHUTTERSTOCK
87 What ’ s on Your Desk ? TODD HEWITT Senior Spa Director , Four Seasons Hotel , Toronto , Canada
88 End Notes
November 2011 ■ PULSE 9