PULSE November2011
VOLUME 21
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ISSUE 9
32
Gearing Up for Growth
Turning the Creative Wheel to Expand
Team Skill and Market Share
B Y M A R K C R AW F O R D
24
Conversations: Life is good
24
Chief Executive Optimist
Bert Jacobs
B Y M A E M A Ñ AC A P - J O H N S O N
26
40
Nurturing Customer Loyalty
BY SHELBY JONES
The Wellness Equation
Spa + Integrative Medicine = Health
and Business Opportunities
B Y M A E M A Ñ AC A P - J O H N S O N
68
Ask the Expert:
Recruitment Expert
Mel Kleiman
BY LEANN HAMM
8 PULSE
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November 2011
26