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the employees participating, and the operation of the company.
Be flexible and willing to adjust as challenges arise. When
you meet, take advantage of the time to discuss how the
key terms apply to you and your day-to-day operation—the
exam will require you to apply what you have learned to
given scenarios.”
Learning as a Team
Glen Ivy has taken a very proactive role with the exam by
having every senior leader participate in the program including
their chief financial officer, executive chef, and director of
gardens and sustainability. Each department also has at least
one CSS designee.
Glen Ivy makes it very easy for their staff to be involved by
paying all the expenses related to the program and leading
formal group classes facilitated during working hours. “We
believe the value is in the group format, not individual study,”
Root says. “We see a new level of confidence, engagement and
a sense of camaraderie with others across the different departments in the company.”
Jeff Kohl, COO of Elizabeth Arden Resort Spas, launched
their CSS program in March of this year. Kohl believes the
CSS program is a great asset to their group. “The opportunity
to bring education of this level to our team is vital to our philosophy of growing their careers through education and
training,” he says.
They will begin the program with all of their general managers taking the exam at the 2012 ISPA Conference in
October. Immediately following, they will offer the program to
their entire team. “Everyone who works within our company
is encouraged to grow their career though educational programs like the CSS,” Kohl says.
TO READ MORE about Glen Ivy’s successful CSS program
for their staff, read digital Pulse at experienceispa.com.
LOOKING TO BECOME A CERTIFIED
SPA SUPERVISOR ON YOUR OWN?
Who is Eligible to
Take the CSS exam?
PLAN 1. You are currently employed in a CSS qualifying position1
with at least three months of full-time experience in one or more such
positions and have completed the Supervisory Skill Builders for Spas
series (available in the ISPA shopping cart).
PLAN 2. You are not currently employed in a CSS qualifying position.
However, you understand that if accepted in the CSS program, you will
have six months from the time that you have successfully completed
the CSS test to secure full-time employment as a qualified supervisor
in the spa industry and to have held one or more such positions for a
minimum of three months.
Find out about eligibility requirements and more by visiting the Education & Resources area of experienceispa.com.
1
A qualifying supervisor is a person who supervises two or more individuals; has job
duties that are at least 20 percent supervisory in nature and which include such tasks as
scheduling, training, interviewing, disciplining, inspecting, and conducting performance
reviews; makes decisions and judgment calls while performing daily duties; and has
input on hiring and firing decisions within a spa facility.
Return on Investment
Overall, the real return on investment with the CSS Program is
retaining employees who are highly engaged and involved,
which in turn reflects highly on their supervisory skills, interaction with clients and the bottom line. ■
MAY SPECIAL
20% DISCOUNT
Supervisory
Skill Builders
Workbooks!
May 2012
■
PULSE 53