ISPA Pulse Interactive Quiz
How Well Can You Deliver a
Memorable Spa Service Experience?
nless you and your staff understand the elements that make up a spa service
experience, you will likely not be able to deliver a memorable one for your
guests. Find out how well you and your team understand guest experience.
Visit digital Pulse on experienceispa.com to take or share the interactive quiz.
Questions from this quiz are based on competencies covered in Spa: A Comprehensive
Introduction, a valuable ISPA resource for spa professionals.
U
An expectation of service at a spa is
expectation of the experience
tied to:
expectation of the treatment
expectation of the wellness result
expectation of the financial cost
If a guest has a transformative
physiological
experience at a spa, what level has he
self-actualization
or she reached on Maslow’s hierarchy
esteem
of needs pyramid?
social needs
What type of spa-goer embraces the spa
periphery spa-goer
lifestyle and is an advocate for spas?
mid-level spa-goer
actualized spa-goer
core spa-goer
Which amenities and features are most
attractiveness of spa locale
essential to guest enjoyment?
convenient parking
eco-friendliness
atmosphere and ambience
40 PULSE
n
March/April 2013