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What Activity Tool Are You Using?
by Christine Schilling
A
mangiri Resort in
Canyon Point,
Utah gets multiple
bookings for
several of their resort and spa
activities from guests in any
given day. The challenge then is
to consolidate these activity
bookings in one central location that can be easily
accessed by staff from multiple
departments, ensuring in the process that management of
Amangiri Spa Guest
activities—whether boating trips down the Colorado river, Services Manager
group yoga sessions, hot air balloon flights or even restau- James Hunt
rant reservations—can be efficiently done and accessed
internally by staff.
Since it opened two and a half years ago, the resort has been using Opera, an
accommodation booking software which uses the Hotel Technology Next
Generation (HTNG) interface. The resort, according to Guest Services Manager
James Hunt, needed an activity tool that can seamlessly integrate with Amangiri’s
existing accommodation software.
Currently, Amangiri uses IntelliSpa’s Spa, Wellness and Activities software to
provide guests with a complete and accurate itinerary of all of their bookings any
time. The software serves as a central repository for all current and past bookings,
allowing the resort and spa to achieve the following operational goals:
● As part of the resort’s aim to make the booking experience easy for guests,
the tool has helped their guests to instantly confirm tours, spa treatments
and reservations.
● The tool helps the resort run “capture rates” on all activities, giving various
departments a fast and easy report on areas and services to improve.
● Amangiri can now easily manage retail areas, like its gift shop, using a single
integrated POS and inventory system.
More than just being an activity tool, according to Amangiri Spa Manager
Anthony Andra, the software serves as an internal communications channel,
helping speed up the transfer of information as it provides everyone in the team
up-to-the-minute advisories on cancellations or itinerary changes.
@MassageEnvyWL Massage Woodinville:
Need another excuse to pick up some
chocolate? NOT! Cocoa has even more
antioxidants than tea or even red [w]ine!
@CooperAerobics Cooper Aerobics: If
you buy canned vegetables, get low sodium.
Then drain and rinse in
water—you can
reduce an additional 40% of
sodium. #nutrition
@MassageEnvyCF
MassageEnvyCentralFL: Add Greek yogurt to
your lunch box! One cup has about 20
grams of protein.
TWEETING
ABOUT...
HEALTHY EATS IN 2012
Find out what the Twittersphere is
dishing out in 140 characters or less.
COMPILED BY CHRISTINE SCHILLING
@CanyonRanch Canyon Ranch: Celery is
one of nature’s lowest-calorie foods at
about five calories a stem and it packs a
ton of nutrition! #meatlessmonday
@MuradCares: The skins of apples, pota-
toes and zucchini contain most of the
fiber. Wash well and eat the
skins! #HealthTip
@HyluniaSkinCare:
Start off your morning
right with a healthy
breakfast!
@dgskincare Dr. Dennis
Gross: New Year’s Resolution #7:
Everything in moderation! Excessive red
wine, spicy foods and caffeine can result in
redness and rosacea.
FOLLOW US ON TWITTER
@ISPADoYou or check the live ticker on
digital Pulse at experienceispa.com.
March/April 2012
■
PULSE 55