FAST
The majority
FACTS of the spa’ s tourist flights come from the U. S. and Canada. But given the Providenciales Airport runway’ s expanded capacity to handle large transatlantic aircrafts, the spa expects to see new international markets with direct flights to the island soon. they are a popular choice by meeting planners because they are able to accommodate various room types for different status tiers within groups.
Regency Palms offers the island’ s only stand-alone ballroom meeting space. Catering is provided by the resort’ s own restaurant, Parallel 23. Groups can choose the buy-out option for a spa experience specific to their needs.
According to Rest, the buy-out option allows group guests to rent the spa for the day utilizing a custom spa experience in the morning and a“ dining under the stars” experience at night wherein table setups can accommodate up to 150 seated guests.
The Secret to Service According to Rest, the spa performs around 20,000 services on an annual basis. So how does the spa create the customized experience for each guest then? Rest attributes much of the success to the staff.
“ We are very fortunate to have attracted experienced therapists from the Caribbean, the Philippines and Thailand,” says Rest.“ Each brings their unique talents and skills to enable us to offer a very international, authentic approach to our spa experiences.”
Currently, there are 12 service providers who each have 10 to 15 years of experience. The spa believes in the continuous education of employees who were all trained before the re-launch on new services, products and features.
“ Employees are provided with the tools to excel in their positions, but do not require strong scripting,” says Rest.“ Part of our culture is empowering our employees to act with their best intention at all times for the good of the spa to make decisions.”
Rest says the spa will continue to make improvements in the future by generating educational tools and
ABOUT THE SPA
Spa type: Luxury destination resort spa Spa open date: April 2007 Re-launch date: March 2012 Space: 25,000 square feet Number of treatment rooms: 12
Product lines used: Sothys, Zents, MOROCCANOIL, Bella Donna
Number of full-time staff: 15
Signature treatment: Mother of the Conch and Zareeba treatments.
Contact details: Regent Palms Turks and Caicos Grace Bay Rd. Providenciales, Turks and Caicos
Phone: 649.946.8666 Website: regenthotels. com / EN / Palms
opportunities for the staff.
“ We will continue to refine programming and create educational opportunities for our team,” says Rest.“ The next focus( is to) expand fitness and educational / cultural classes and activities.”
Regent Palms Turks and Caicos Spa seems to have a simple strategy for success: Never stop refining luxury. n
June 2012 n PULSE 17