Pulse Legacy Archive January / February 2012 | Page 64

ISPA NEWS It’s Not Too Late! Purchase the Professional Development Session from the 2011 ISPA Conference D id you find the 2011 ISPA Conference and the Professional Development Sessions (PDS) insightful and highly educational? With over 26 speakers this year, ISPA Conference offered great insights on social media and retail strategies, customer service, leadership and effective communications, BY CARRIE FAY among other business topics. Whether you were part of it all or missed Conference this year, the great news is that you can access all the expert advice and insights through the PDS audio recordings available for purchase on the Shopping Cart section on experienceispa.com. All of the Professional Development speakers’ titles and topics are on experienceispa.com. Purchase the downloadable recordings at $95 (Conference attendee rate) and $275 (non-Conference attendee rate). To maximize your PDS audio recording investment, share the resource to your staff as an educational tool that they could access year-round. All of the Professional Development speakers’ titles and topics are on experienceispa.com. Don’t Forget... You can participate in the Snapshot Survey every third Friday of the month. Results are emailed to those who participate. Recent survey topics have included Guest/Client Retention, Workplace Culture and Sales Strategies. You can access the Snapshot Survey portal through the link on the ISPA homepage. Log on using your user ID and password. If you miss a survey and want access to the results, go to the Shopping Cart section on experienceispa.com to purchase the survey at $40. For assistance in finding any of the surveys or locating your user ID and password, contact ISPA at [email protected]. Apply to be a 2012 ISPA Conference & Expo Speaker! Be part of the 2012 ISPA Conference & Expo as one of its reputed professional speakers. Application for speakers is now open until Feb. 3, 2012. Go to experienceispa.com to access the online speaker application form. 62 PULSE ■ January/February 2012 Download the Latest SPA Consumer Snapshot Initiative Find out what motivates consumers to visit spas, how they manage stress, and other key consumer insights by downloading the latest ISPA Consumer Snapshot Initiative at experienceispa.com. The research is exclusive and free to all ISPA members.