SNAPSHOTSURVEY2011
REMEMBER: Visit the Snapshot Survey Portal at http://snapshot.experienceispa.com to access
results reports for the surveys you participated in or to purchase reports for the months you missed.
T
his chart was taken from the September 2011 ISPA
Snapshot Survey on workplace culture in which
312 ISPA members participated. The chart provides
data on which activities or services are extended to
employees by the company.
As part of the survey, spa respondents also provided examples of creative initiatives or activities their company has
implemented to promote its workplace culture. A sampling of
the responses follows to help you get your creative juices
flowing to find new ways to promote your company’s culture.
points/$5 and can be turned in for gift certificates to local
stores, time-off, etc. The employees love them and work hard
to achieve them.”
“Every new employee gets to stay 24 hours like a real client in
order to experience the mission.”
“The launch of a computer system that provides instant feedback on performance allows employees to post their career
aspirations, and allows employees to apply for posts at any of
our properties without any pressure or influence from their
managers. This system is widely used and appreciated by
everyone.”
“Most recently, a new ‘You Earned It’ campaign focused on
remembering and enacting our Forbes standards. When leaders
see staff members actively meeting a standard, they get a ‘You
earned it’ card. This card is put in a weekly drawing hotel-wide
for nice prizes and recognition.”
“Our company is about beauty, harmony and well-being and
we are currently on a well-being fitness push. There is a competition amongst all the spas in the company based on the
individual team member and spa [that] have the most [number]
of steps over a six-week period. Pedometers were provided free
of charge!”
“Themed lunches, flash mob at lunch, and a watermelon party
in the summer.”
“Bowling retreat for regional managers/owners.”
“Our ‘Gem Point’ system. If a guest takes the time to submit a
written comment card, either in person or by e-mail, about the
exceptional service they received by one of our employees, we
give [the employee] a gem point. If a staff member witnesses
another employee going above and beyond for our guests, the
resort or a fellow employee, [he/she] can give [the employee] a
gem point. If they attend meetings and participate in extra
activities, such as local community events, they can also
receive a gem point. These individual certificates are worth five
“We have developed a ‘Better Together’ group that allows us
to break from the traditional meetings and network on a personal level. We spend about 20 minutes a week doing group
activities such as ‘Name That Tune’ or playing a board game.”
“We have organized retreats to spas in order for the team to
enjoy a setting outside of the workplace, while learning new
ideas through other spas to bring into their own work. It was
an effective way for the team to socialize casually away from
the workplace.” ■
December 2011
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PULSE 57