Pulse Legacy Archive August 2011 | Page 61

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�ver 30 years ago, Neill Technologies, a global technology leader, introduced software to the beauty industry and computerized spa management changed the game forever. Now, Neill Technologies is introducing new tools that make your business more successful— all based on best practices of the most successful spas in the world. Attract and Retain Guests. SpaBiz and Demandforce, a leader in demand generation, join forces to deliver the first-ever exclusive two-way data integration for the spa industry. Automated appointment confirmations, guest reviews, Facebook integration, and an online referral system make measuring real-time results and revenue tracking easy. Spas using this platform have seen increased revenue, improved guest relations, enhanced operational efficiency and brought back over 5,000 lost guests! Additionally, over 20,000 reviews have been written by guests with the Demandforce-certified review prompter that automatically feeds to Google— strengthening your online presence.

“ We want to improve the lives of spa owners, managers and service providers in any way we can and this is a huge step in that direction,” says Edwin Neill, chief executive officer of Neill Technologies.“ By eliminating the back and forth, this integration directly reduces labor cost at the front desk as it makes the confirmation process fully automated, saving hours of time for staff. More importantly, it alerts the spa to possible no shows, a costly challenge in our industry.”
Improve Staff Performance. SpaBiz Whiteboard is the performance measurement tool created to give service providers an in-the-moment gauge of their achievements on key business metrics. The self-assessment displays a visual comparison to the goal, where they are in achieving it and creates healthy competition among team. By empowering them to redirect their behaviors, we see immediate results. In addition, the view of the schedule eliminates congestion at the front desk.
August 2011 ■ PULSE 59