Proven Quality Of BPO Services PDF Proven Quality Of BPO Services BPO Companies P | Page 2

What Is Business Process Outsourcing ?
 Business Process Outsourcing (BPO) is a subset of outsourcing that
involves the contracting of the operations and responsibilities of a
specific business process to a third-party service provider.
 BPO is typically categorized into back office outsourcing which
includes internal business functions such as human resources or
finance and accounting and front office outsourcing etc., which
includes customer-related services such as contact center services.
 BPO that is contracted outside a company’s country is call offshore
outsourcing. BPO that is contracted to a company’s neighboring
country is call nearshore outsourcing.