Installer Support
40 | NOVEMBER 2024
Installer Support
APPROVED BODY STATUS FOR BFRC
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British Federation Rating Council ( BFRC ) has received Approved Body status from the Department of Levelling Up , Housing and Communities ( DLU- HC ).
Richard Sellman , Managing Director at BFRC explains : “ We ’ re absolutely delighted to confirm that
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the BFRC has obtained Approved Body Status ( number 8359 ), which will enable us to carry out initial type testing where required for UKCA marking .
“ As well as the recent launch of our U-value Scheme , which is already proving popular , we are working on more initiatives , not only for our
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members but to the wider industry too .
“ The BFRC played a fundamental part in driving the standard of the industry forward when the Window Energy Ratings Scheme was adopted back in the early 2000s , and now – at a time when further scrutiny is being placed on the fenestration industry
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to prove compliance both at manufacture but also in situ - we ’ re pleased to say we are doing everything we can to provide our clients with services that enable them to meet their compliance and regulatory requirements .”
www . bfrc . org
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RISA ENHANCES CUSTOMER SUPPORT WITH NEW WEBSITE
RISA has launched a new and improved website , one that offers installers and homeowners a more professional and user-friendly experience , as well as providing a modern and intuitive platform to showcase the range of outstanding services on offer from the GGF Group ’ s inspection provider .
Dave Mechem , Director of Inspection and Assessment at RISA , commented : “ The new site is the latest in a series of initiatives that have been introduced to further enhance our service to FENSA Installers and homeowners .
“ It has been carefully designed to provide a high-quality experience for users , one that ’ s in keeping with RISA as a forward thinking and innovative brand .
“ This includes a much easier and more convenient way of booking inspections – and the option to pay for them online – as well as the ability to check on the status of ongoing inspections and view reports .
“ One of the key objectives of the new website is to introduce greater efficiencies and a speedier service for our customers ,” he continued .
“ That includes new enquiry forms that will help us to triage customer requests , prioritising those that are most urgent and ensuring quicker response times . In addition , the website is now connected to our CRM , which again will allow us to process enquiries more quickly and accurately , as well as the ability to provide valid quotations within a matter of hours – a significant improvement as this is something that may have taken days with our old system .”
The new website will also allow users to take advantage of RISA ’ s popular Independent Expert Witness service , which was introduced as an option for when disputes arise between homeowners and installers , as an alternative solution to court proceedings is favoured .
It also provides easy access to any Section 75 reports provided by RISA – concerning installations that have been financed on a credit card or loan and thereby protected by the Consumer Credit Act – as well as RISA ’ s Pulse Testing Service .
Offered as an alternative to trickle vents , pulse testing is available to all homeowners and installers and is designed to demonstrate the airtightness of a building pre and post
installation . If the reading doesn ’ t change , then installers have certified evidence that additional trickle vents are not required .
“ RISA offers consumers and installers a highly valuable service , helping to improve industry standards , enhance the professionalism of our customers and offer vital dispute resolution when required ,” concluded Dave .
“ Our new website underlines the value of all these services thanks to its new design and easy to use format .”
To view the new RISA Website , visit : www . risaltd . co . uk
HÖRMANN TRUEDOR REWARDS FITTERS
The Fitters Rewards loyalty programme from Hörmann has been hailed as the first independent loyalty programme of its kind within the market and is open to all installers of Hörmann Truedor composite doors . The programme operates on a simple concept , awarding points each time a Hörmann Truedor composite door is installed and logged – with points equalling rewards .
The loyalty programme is quick to join and is operated via an easy-to-use website . Installers go online to register and each time they complete a Hörmann Truedor installation they log the details together with a photo and start to earn points . A personalised dashboard shows points earned and a list of rewards . Rewards on offer include the ‘ must haves ’ in any fitter ’ s toolkit – a Makita Jobsite radio , a Dewalt rotary hammer drill and much more .
So far , the programme has proven to be incredibly successful with 135 fitters joining the programme and over 130 Hörmann Truedor installations having been logged .
www . hormannrewards . co . uk