Did you enjoy the first instalment of our “ Follow the SupaLite Van ” feature ? After introducing you to Carl Linney , SupaLite ’ s Business Development Manager , we ’ ll be delving deeper into what installers can expect during a visit from the man himself .

Find out everything , from the most frequent questions Carl gets asked about SupaLite ’ s products , to the most common myths and misconceptions he encounters about the roofing industry .

What Type of Installers Do You Visit ?

We see a diverse range of people and installation companies of all sizes . We visit solo installers , to companies with 10 vans ! It doesn ’ t matter whether you ’ re new to the industry , or have worked in the fenestration market for years , we ’ re here to provide our customer support to all .

It ’ s fantastic to visit so many companies that vary in size , and to meet and network with so many installers within the roofing industry . Every installer has one trait in common : they ’ re passionate about delivering the best products and service to their customers .

Do They Know About SupaLite ’ s Range of Products ?

Most installers I visit in the van are familiar with our products ; most prominently our SupaLite Tiled Roof System . We ’ ve been a strong brand for over 10 years now , and we ’ re only getting stronger .

SupaLite is a big , reputable name in the market , and we pride ourselves on creating , supplying , and delivering the best roofing solutions in the market to our customers .

When I visit installers , they want to have a deeper understanding of our SupaLite products and how easily they can be installed . I can show them this first-hand with our roof samples .

What Do the Installers Want to Know – What Are the Most Common Questions They Ask About the Product ?

One of the most-asked questions I get when visiting customers is ; what are the benefits of our SupaLite Roof System ? I always answer with this … We truly believe our SupaLite Roof is the best in the market . We ’ ve provided installers with a lightweight , easy-to-install solid roof which fits onto the existing conservatory window frame . This provides an insulated space that can be enjoyed all year round . Essentially , we have eliminated the dramatic seasonal temperature changes seen in traditional conservatories .

The SupaLite system is available with Tapco Slate or with ExtraLight tiles , making it seven times lighter than traditional roofing materials and five times faster to install !

The system is also fully tested and accredited for building regulations approval and can be delivered across the UK within seven days . This is always a big hit with our customers .

Another common question I get asked is how long does it take to install ? It takes around two to five days , depending on site conditions .

What Holds Installers Back from Trying the Product ?

This is a very good question , and I would say the most common element holding installers back is , they ’ re busy with other installations . Depending on where they are located , and what time of the year it is , it can be a busy time for our trade customers .

Other factors such as trade shows , internal training , and more , can also have an impact and limit their time . It is my job to work around our customers and ensure I visit them and showcase our products when it best suits them . This is the main reason why we came up with the idea for the SupaLite Support Vehicle .

What Are Frequent Misconceptions or Myths You Hear in the Industry ?

The main myth and misconception I would say , are installers thinking under cladding and over cladding are okay . We strongly advise against this .