PRO INSTALLER JULY 2016
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PRO NEWS
GGF SCOTLAND GOLF DAY
GGF Scotland members and guest players benefitted from a great Golf Day as 32 people attended Gourock Golf Course for a fantastic day of golfing and networking . Alex Gray , Chairman GGF Scotland , commented : “ The GGF Scotland Golf Day has developed over many years to become a major event in the GGF calendar , and this was our biggest turn out yet . The weather held out for us and the scenery at Gourock Golf Club was spectacular . Players even got to witness a nuclear submarine and a cruise liner sail past while playing . Thank you to all the players who joined us for helping to make it a superb day .” Prizes for the course , presented at the dinner in the clubhouse after play , were first , second and third place , longest drive and nearest the pin .
The winners were : 1st prize – James Thomson , Ultraframe 2nd prize – Alan Hyde , Thermoseal 3rd prize – Bob Sturrock , Abacus Agents Longest Drive – Rob Small , CEN Solutions Nearest the Pin – Chris Megson , Capital Glazing Members ’ comments included : “ A lovely course with fantastic views of the Clyde and surrounding area . A good challenge of golf with great company .” Chris Megson , Capital Glazing Ltd . “ A great day out . Fantastic course , superb company and unbelievable scenery . Hope to come back soon .” Ron Hepburn , Stevenswood . The GGF is planning two further Golf Days this summer in the South East and the North West of England . For more information on GGF Golf Days please email info @ ggf . org . uk
A ‘ GEM ’ OF CUSTOMER SERVICE
Window Ware will next year reach the milestone of 30 years in the hardware business – and is now taking the chance to celebrate its customer service training . One customer , Graham Chance from Buckinghamshire , recently wrote to the business praising Sales Executive Demi Whitbread as a ‘ rare gem ’ after she helped him source a specific Hoppe handle . He was impressed with Demi ’ s positive attitude , determination , knowledge , and staying power and said : “ Such levels of positive and helpful customer service are quite rare and it has been my absolute pleasure to have been introduced to Window Ware though communications and meeting with Demi .” Window Ware measures service levels every day across the business from regular customer satisfaction feedback through online reviews , to the OTIF performance ( goods delivered to customers on time , and in full ). Window Ware ’ s managing director Samantha Nuckey said : “ Our commitment to service excellence is at the forefront of our minds , every single day . We have a team of eight in our internal sales , and every one of them has been fully trained to deliver our high standards of service . Demi and the rest of our internal sales team do us proud every single day , going over and above what is expected of them .”
For more information about Window Ware , please visit www . windowware . co . uk , call 01234 242724 , or get involved on twitter @ windowware
New flexible floor leveller
The new Level IT Rapid is now available , adding to tiling solutions offered by the UltraTile brand . UltraTile Level IT Rapid is a single part , high strength , rapid drying and curing cementitious smoothing underlayment for levelling subfloors prior to tiling . The specifically formulated UltraTile fibre technology aids application and strength resulting in an even , strong and durable base . The product can be laid at depths from 2mm - 15mm and can be walked on after only 30 minutes . Its rapid drying properties allow for tiling after just 45 minutes . Level IT Rapid is suitable for application on to most common substrates including timber floors , anhydrite screeds and tile backer boards . It is also compatible for use with electrical and warm water underfloor heating systems where its flexible properties and superior flow both help to ensure a successful installation . Once dry , a variety of decorative floorcoverings may be applied from ceramic , natural stone or porcelain tiles to vinyl . Available in 20kg bags , Level IT Rapid will cover 5m ² when laid at a 3mm depth . Its protein free formulation makes it ideal for biologically sensitive areas in health , leisure or hospitality projects . It is also perfectly suited to highly used areas such as corridors , atriums and lobby areas due to its rapid setting properties .
For more information , please call 01827 871871 or email ultratile @ instarmac . co . uk . Full product information , including datasheets , can be found at ultratileadhesives . co . uk