4
JULY 2015 PRO INSTALLER
PRO NEWS
www.proinstaller.co.uk
TRADESMEN UNSUNG
HEROES OF THE HOME
They often get a bad rep, but the majority (90%) of tradesmen will go above and
beyond their actual duties when it comes to keeping their customers happy.
A study into 500 tradesmen revealed
that many go that extra mile for the
people they work for, and almost a
quarter said they have taken a customer to hospital when they’ve had
an accident.
One in five have given first aid to a customer, one in 12 have taken a pregnant
customer to the hospital when they’ve gone
into labour; an impressive one in 20 have
helped deliver a baby.
Three quarters have taken time out of
their busy schedules to spend one-to-one
time with customers they think might be
lonely or in need of some company, with
one tradesperson saying he has cooked
Christmas dinner for a customer before.
The research commissioned by Origin, a
British manufacturer of bespoke aluminium
bi-fold doors, windows and blinds, found
that many tradespeople are happy to do
small things for customers that can make a
big difference.
In fact, 40% of tradesmen help out with
DIY that is not part of the job they are
doing, the same number help customers
by carrying shopping for them and heavy
items, while one in ten have taken dogs for
walks.
Ben Brocklesby, Sales and Marketing
Director at Origin, said: “Tradesmen