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PRO INSTALLER JANUARY 2014
PRO BUSINESS
@proinstaller1
Proving Essential
Seven years after purchasing Joinerysoft’s Joinery Management Software ( JMS),
Jamie Rudd of Rudd Joinery describes it as the heart of the business.
A family business
Rudd Joinery is run by
father and son, Martin
and Jamie Rudd, with
Mum Stella and a part
time clerical assistant
in the office plus 4
joiners in the workshop.
Based in Fakenham, Norfolk, the company manufactures bespoke windows,
doors, and staircases.
Viewing JMS Jamie was
convinced that this software was the way forward
for the business, but his
biggest concern was that
he was not into computers.
The catalyst for change for
him was the difficulties he
faced recruiting the right
staff. It was more and
more difficult to find joiners who knew what they
were doing. Jamie was
used to working from hand
written notes with rough
sketches illustrating the
job. When he started the
business however, he discovered that not all joiners
could work from sketchy
information, and found it
difficult to get experienced
staff that could.
Utilising JMS, Jamie has
seen a huge improvement
in the professionalism of
the information he can
now provide his workshop.
“I am now free to run the
business and can complete
all the paperwork and
calculations in the office
before the joiners even
start the job. JMS allows me
to get accurate information
to my joiners in a professional way, helping them
to get the job right and
making their lives easier,”
he says.
Jamie found JMS easy to
learn, adding, “The joinery
terminology made sense
and was relevant. It helped
that the trainer was a joiner
himself. He used joinery
examples and sketched out
due to JMS, time I can now
spend in the workshop.”
Wood and glass are
ordered directly from JMS
printouts when the order is
placed. He says, “We can
now email the glass order
through to our supplier
requesting the delivery
date we want. The glass
turns up on time, and
we sometimes deliver it
directly to the customer’s
site — if we are not fitting
it ourselves.”
Jamie is confident that
JMS has helped his business grow, making them
more efficient and more
organised. “We have seen a
25% business growth since
purchasing JMS.”
Jamie says that it is hard
to summarise the best advantage of JMS, since there
are so many. It has definitely made Rudd joinery
more customer focused,
providing customers with
professional quotes, with
quick turnaround times. It
also makes it easier for the
joiners in the workshop.
With each new update that
Joinerysoft bring out Jamie
is able to alter JMS and
improve how they use it.
He says, “As a small firm I
can really see the benefit
of JMS. As well as making me compliant with CE
legislation the new Factory
Production Control System
helps me to easily keep
track of training completed
by my joiners and reminds
me when my machines
need servicing with a visible schedule.”
‘I now save
approximately
50% of my time
due to JMS’
cross sections to illustrate
how JMS worked.”
After two days training,
Jamie was able to enter additional pricing information
and go it alone. Thankfully
he was never completely
alone with telephone
backup and remote access
support through Log Me
In. He says, “Customer Support has been very good.
Video Tutorials are also a
great tool because what
you want to do is in front
of you so if you are not
sure you can just watch it
again!”
JMS has also significantly
improved Jamie’s ability
to quote accurately and
quickly. Prices used to be
stored in Jamie’s head, but
now JMS can provide accurate prices to the nearest
penny, protecting Rudd
Joinery’s profit margins
and providing visibility
of costs. Most quotes are
now emailed to customers allowing a very quick
response time. With true
scale drawings produced
automatically and wood,
glass and fittings clearly
specified, Jamie can now
provide an order confirmation with the quote and ask
customers to sign to avoid
disputes later. An added
benefit of JMS is the ability
to provide u-values and CE
marking. Jamie says, “JMS
can automatically print
u-value certificates but I
hold onto them until the
customer has paid, which
provides an added incentive for prompt payment.”
Jamie adds, “With JMS we
are able to handle bigger
jobs. I now save approximately 50% of my time
For Rudd Joinery
Ltd, contact: sales@
ruddjoinery.co.uk, tel:
01485 529136, www.
ruddjoinery.co.uk.
For Joinerysoft contact:
enquiries@joinerysoft.
com, tel: 01608 643302,
www.joinerysoft.com