20 | DECEMBER 2019
News
Read online at www.proinstaller.co.uk
THREE WORDS: ATTENTION TO DETAIL
Chris Bailey
spent 18 years
at Business
Micros, before
joining Keyframe.
He started in
installations and
machinery links
before working his
way up to head
of sales. He now
holds the position
of Sales & Product
Development.
Here, in an exclusive inter-
view with Pro Installer he dis-
cusses everything Keyframe, from
its day-to-day business to the
future of the Flush Sash.
What do you make
/ sell / install?
Keyframe manufactures and
sells Rehau and Spectus profiles
suites and are just in the process
of introducing our New Flush
Sash which is already proving
popular with its customer base
we are
‘ confident
we
Where?
Manufactured in Bolton and
delivered Nationwide by our
large fleet of vehicles.
Who To?
Trade and Installation Compa-
nies, whether that be small family
businesses or large nationwide
trade counter organisations
mind-set of going
‘ that
extra mile ’
How is your brand
different / better from
its competitors?
Here at Keyframe we believe
what makes us different is the
staff. Each and every member
of the team has the mind-set of
going that extra mile to ensure
quotes / orders are processed,
checked, manufactured and
delivered on time to the highest
standard.
Where do you see your
business in 1 Year, 5
Years, and 10 Years?
We have some exciting devel-
opments in the next 12 months.
Starting with the addition of our
new Flush Sash and then early
next year we have a brand new
Schirmer machine centre arriv-
ing to replace one of our exist-
ing machinery lines. This again
highlights that we are constantly
looking to drive and improve our
production methods.
Why should a customer
come to you, if they
haven’t been before?
To this we would simply say
give us a call or send us a small
sample order, and see for yourself
the care and attention that goes
into every job that Keyframe pro-
duce, no matter what the size.
Describe your company
in three words
Attention to detail. The main
focus of Keyframe has always
been customer service. In the first
few months of joining it is clear
that they are a company that put
their own needs second, to en-
sure the customers always come
out on top.
Your career as a whole
/ In the Past 10 Years /
In the Last 12 months
Probably the most significant
recent development at Keyframe
and the rest of the industry
would be the introduction of the
huge range of coloured foils. This
has given the market the re-in-
vigoration it needed and is now
allowing home owners to put
their mark on what could well be
there forever home.
Internally though I would
have to say the introduction of
barcode tracking within the pro-
duction and despatch areas really
helped us to push on as a com-
pany and pinpoint any areas or
gaps that needed attention, this
when paired with customer feed-
back allows us to identify and
eradicate any minor issues before
they become more significant.
How is Business in
general for Keyframe
this year?
Despite the current uncer-
tainty in the market place over
Brexit and what may or may not
happen, Keyframe are pleased
to find we are seeing continued
growth and are seeing this as
a testimonial to the quality of
products and services that we
provide.
can bring the
same quality
and service
to a larger
audience
’
What is Keyframe
mission statement?
Customer Satisfaction.
What are your company
goals for 2020?
Greater Brand Awareness. With
the feedback from our customer
base being so positive, we are
confident we can bring the same
quality and service to a larger
audience.
How can people
find out more about
your company?
www.keyframeuk.co.uk,
@KeyframeUK or feel free to just
give us a call on 01204 705718 to
see what we can do for you.