AUGUST 2019 | 17
News
Installer News is
sponsored by FENSA
test lab in order to ensure that the
products were going to perform
correctly, which was especially
important in the case of the new
hinge. It was great that ERA uses
the 3D printing process to demon-
strate how the final products will
look and perform.”
One of the great outcomes of
ERA’s move to brand new pur-
pose-built premises on the i54
business park just outside Wol-
verhampton last year was the fact
that the design and development
departments were brought togeth-
er under one roof. The 135,625 sq
ft site is home to the company’s
state-of-the-art research and prod-
uct development hub, design team,
test facilities as well as manufac-
turing, warehousing and training
facilities. With a team of six in
product management and six in
product design, having both teams
under one roof makes working
together and with customers on a
day to day basis much easier, as
has been borne out by the results
of the project just completed with
Solidor.
For fabricators and installers it
is important that their hardware
supplier is not only providing solu-
tions for today’s market, but that it
is keeping watch on those of the
future. Being able to identify com-
ing market trends and being able
to respond to them quickly means
ERA can help to future-proof
fabricators’ and installers’ busines.
This is why being in contact with
relevant regulatory bodies is
important, and not only being in
contact with them, but also having
members of staff who actually sit
on the bodies’ committees too.
This results in prior knowledge of
what is going to be required when
pulling together a new product
specification, and is also invaluable
when enhancing new products.
In the current financial climate,
value for money is important for
fabricators and installers. ERA is
continually looking at ways to
modify and enhance its 12,000
product lines to try to offer im-
proved value for money and ways
in which its customers can find
positive differentials.
Collaboration with custom-
ers also of course brings forth
specialist service initiatives which
are in direct response to feedback
gained. An example of this is the
way fabricators and installers can
now place orders with ERA right
up to 5pm and still benefit from
next day delivery.
Enabling customers to be as
flexible and efficient as possible,
the Next Day Delivery Service
with 5pm cut off is a huge
achievement for ERA. It is only
possible thanks to the significant
investment in the company’s state
of the art distribution facility,
which is now working until 10pm
to fulfil orders. This is a great
asset, not only to the company’s
larger customers, but also to
smaller businesses who rely on
quick turnaround and availability
rather than holding larger stocks
themselves.
This adds not just flexibility, but
can in turn lower the costs of in-
ventory and storage for fabricators
and installers, given they can now
obtain product from the company
at even shorter notice. The 5pm
cut-off adds further value to the
already great service offering of
98% product availability.
For further information on ERA’s
wide range of security products,
including its innovative smart
home security suite, visit
www.eraeverywhere.com or
contact the sales team on
01922 490 000 or by emailing
[email protected]