Preview Adv Pat Comms (PREVIEW) Adv Patient Communication Skills Book Fe | Page 4

Chapter 4: Communication approaches in healthcare
4.01
4.02
4.03
4.04
4.05
4.06
4.07
4.08
4.09
Continuity of care
Concordance versus compliance and adherence
The Z-model
Theories of adult learning
Influence and persuasion
Breaking bad news – the doctor’s mind-set
Breaking bad news – a strategy
Handling complaints
When and how to say “No”
Chapter 5: Final thoughts
5.01
Final thoughts
Appendix
A.01 References
A.02 Pages for your own notes
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