Preview Adv Pat Comms (PREVIEW) Adv Patient Communication Skills Book Fe | Page 3

Contents
i
ii
About the authors
About Oxford Medical Training
Chapter 1: Introduction
1.01
1.02
1.03
What is communication?
Your personal patient communication challenges
What needs to be communicated and why?
Chapter 2: Creating dialogue
2.01
2.02
2.03
2.04
2.05
2.06
2.07
2.08
2.09
2.10
Neuroscience
Empathy
Rapport
Introductions and the use of names
Words, tone and body language
Physical contact
Presence and Focus
The Johari Window
Shadowing to improve patient care
Further methods for increasing awareness and deepening understanding
Chapter 3: Factors affecting communication and behaviour
3.01
3.02
3.03
3.04
3.05
3.06
3.07
3.08
3.09
3.10
3.11
3.12
2
Listening
Framing
Cultural differences
Personality type and preference
Logical Levels
Health Belief Model
Drivers of ‘non-compliance’
Associations
Perception of time
Stress
Five stages of grief
Family members, third parties and the internet