SELLING WITHOUT WORDS
(NONVERBAL COMMUNICATION)
Visual communication the expresses majority of a person's
feelings and emotions
Kinesics
Body language includes facial expressions, shifts in posture and stance,
as well as the movement of body limbs.
Understand the Body Language of Gestures
Body Signals
Hand Movements
Your mannerisms should be calm and unhurried.
Facial expressions convey a larger percentage of the nonverbal message
than body movement does.
If you can read a prospect's body language and control your own body
signals then you are more likely to be understood.
Warning signals that the prospect is either not understanding or not
accepting the message.
Rubbing the nose.
Leaning back in the chair with hands behind the head.
Resting the head in the hands with elbows on the desk.
Finger under collar or rubbing back of neck.
The Non Verbal Dictionary
Analyzing the walk
Biomotion Lab