COOLING-OFF LAW
How to keep out of Legal Trouble
"Puffery" vs. statements of fact.
Educate the customer thoroughly before making the sale
Know technical specs, etc. for the product you sell.
Know your company's literature. Challenge it if is false
Know the terms of sale policies. You can bind the company
Know federal and state laws regarding your product and its
warranties
Don't guess at your product's capabilities