Praktische Vaardigheden Ontwikkelen Sales Techniques | Page 26

The Power of Ethical Management by Dr. Ken Blanchard & Dr. Norman Vincent Peale The basic message of their book is simple: You don’t have to cheat to win! “Nice guys may appear to finish last, but usually they are running in a different race.” Cheating, lying, and short-changing the customer on service may bring a satisfactory profit today, but it is a sure way to court failure for the future. THE ETHICAL DILEMMA: Do honest salespeople finish last? Ethical Questions What method do we use to determine moral standards? Why be moral at all? Are there moral standards which are common to all humanity? Is free will a necessary condition for moral praise or blame?