Maintaining a Positive Attitude Toward Time
Set Deadlines and beat them
Place a time limit on meetings
Take advantage of your peak time
Learn to say no
Make Decisions
Overtime is another bad habit
Delegate
Write it down (or type it into ACT!)
Nurture helpful relationships
Stay Balanced
TIME-EFFECTIVE TELEPHONE TECHNIQUES
Benefits of Planned
Telephone Time
Controlling Telephone Time
Telephone saves you time
Schedule and confirm appointments
Get Organized to Make Calls
List topics for discussion
Have reference material handy
Have your calendar handy
Limit the Time for Making Calls
Some socializing is necessary
Give a time limiting preface
Setting Goals for Telephone Control
Techniques for Telephone Time Problems
Don't get upset if they can't talk when you
Ego Needs
call.
Minimize.
Socializing
Remember priorities
Lack of Awareness of time
Keep track of time spent on each call
spent.
Easy availability Set a quiet time to make and take calls
Don’t leave the caller hanging while you
Facts not available
look,
Fear of offending The other person needs to hang up too.
Self-discipline It takes practice to do all of the above.
Preface call "I'll just be a minute…."
Too much time given to a call. Preface termination "Before I hang up… "