Plumbing Africa January 2019 | Page 60

BUSINESS AND TRAINING Having a strong group of peers and mentors is essential for leaders. 9 58 tips every business owner should know The correct approach can mean a world of difference in business. By Forbes Coaches Council Part of setting up a long-term plan is knowing where the problem spots are, as well as which business philosophies work better for which industries. That is why having a strong group of peers and mentors is so important for leaders: An outside perspective, or someone who has already faced a similar misstep, can mean all the difference between struggling and finding success. This means that you need to have your ears turned towards those who have your best interest in mind. A good mentor can offer encouragement where needed — or reprimanding, if required — and guidance on any number of subjects, all without trying to run the business themselves. And while someone more senior can offer good advice, they are not the only voice you should seek: Peers and others at the same stage of business as you, for instance, may have a closer perspective on how things are currently operating, or what new technologies or methodologies are worth your time. 1. RESEARCH AND UNDERSTAND YOUR MARKET Take the time to do market research and really listen closely to your ideal client’s needs. Get in tune with them to know where they’re at right now: That is different to where you would like them to be. Take this intel and craft January 2019 Volume 25 I Number 1 it into an irresistible solution for them to be able to get easier yeses in your business. 2. PUT IN THE HARD WORK Starting a business is exponentially harder than any other job. Successful business owners need to operate well across a variety of functions: sales, marketing, finance, operations, HR, and so on. On top of that, creating an enterprise from scratch requires creativity, persistence, and continuous learning. 3. MOULD THE LIFE YOU WANT FOR YOURSELF You are the designer of your life. If there are parts of your life that do not fit well, you can make adjustments. Think of your life and career as clay on a potter’s wheel and you as the potter. Get a picture in your mind of what the masterpiece looks like and keep shaping towards that picture. 4. REALLY LISTEN TO YOUR CLIENTS Truly listen and empathise with your clients. Everyone is so interested in getting their own personal message across, that no one pauses for a moment to actually listen and hear the root of the problem or pain. Believe in listening 80% of the time, clarifying 10% of the time, and responding wholeheartedly and intentionally, is the remaining 10% of the time. www.plumbingafrica.co.za