PERSPECTIVE
AI VS EI
THE BATTLE OF
HIGH-TECH
VS HIGH-
TOUCH IN
VUCA WORLD
Rajnish Tandon
Founder
Bodhi Nexus LLP
The Burning Question
Will the rise and rise of AI (artifi cial intelligence)
make EI (emotional intelligence) more relevant and
important or irrelevant and obsolete in an Organization
operating in today’s VUCA (Volatile, Uncertain, Complex,
Ambiguous) world?
An important aspect of AI in an organization is that
it can rapidly build automated capabilities to fi ll roles
that require traditional intelligence by humans. Well,
this can make many jobs obsolete for humans in the near
future and might leave scars on the Organization’s people-
motivation. Does this aspect of AI render EI ineffective
or make it more potent? Let’s discuss.
Today, AI is becoming a necessary evil for all
Organization’s in the VUCA world. Organizations
which do not adapt to the winds of change brought by
AI will battle for survival and those who do adapt will
face unprecedented changes to handle. In both these
scenarios EI has a great role to play. On the one hand
EI can complement AI by fi lling the gaps (AI being in
an evolving stage); and on the other EI can also provide
the healing touch to the scars left by AI onslaught on
the Organization’s employee motivation index. In either
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| Vol. 10 Issue 1 • JANUARY 2019, Noida