5. Launch
1 week before launch the system will send out a ‘teaser’
email to all your employees and this will inform them
that something good is about to happen.
On launch day the system sends out an email to all
employees to announce that the portal is now available
and asking them to log in to choose their benefits.
6. Ongoing admin
Not much. As mentioned earlier the administrator will
update the system with joiner/leaver information and
approve and apply deductions.
If you are offering Childcare vouchers you will also have
the responsibility of approving any requests made from
your employees. This will be done via your account with
the benefit supplier but we will show you this during the
handover as well.
7. When do I start paying?
As the system automatically starts processing once
data is uploaded, your first payment will be based on
the data upload done during the handover. This means
your first payment will go out in the launch month but be
based on the data uploaded just before.
8. How are my charges
calculated?
When you initially decided to sign up with us for
your Employee Benefits Portal, you would have been
informed of the pricing level by your accountant/
reseller. As you will know, all our benefits come
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included, irrespective of how many you choose, but
you will be charged a flat fee for the use of the portal.
This is based on bands of employee numbers, giving
you some movement up and down before you change
charging band. Ultimately, it is still based on employee
numbers, so it is important that the administrator keeps
the system up to date with joiners and leavers to avoid
being wrongly charged. This is especially true, where
your company employee number is in the higher end of
your current pricing band, as we will automatically adjust
our invoices if your employee number goes up and takes
you into the next pricing level. Rest assured, the same is
equally true, if your employee number decrease and you
drop down a pricing band.
The system will check the number of active employees
on the portal on the last day of each month and
this will determine your pricing band. This happens
automatically, on the assumption that all employees are
up to date, and that is what your invoice will be based on.
9. Ongoing support
You will always have access to benefits relate d support
via telephone 0800 037 0125 or by clicking the ‘help’
button on your system and completing the online form.
10. Can I add pensions
Auto-Enrolment too?
Yes, this is not a problem at all. Pension auto-enrolment
can be added at any time. We have an online facility to
start off this process which you can find here:
Sign me up for Auto-enrolment