Payza Scam and Fraud Prevention Oct. 2013 | Page 6

AVOID PAYZA PROBLEMS BY KNOWING HOW TO ASK FOR HELP

Drawbacks: You can wait on hold for as long as thirty minutes as Payza receives a very
high call volume for support every day. Also, long distance phone charges apply. If you
don’t need an answer right now, send an email.
Contact by email for non-time sensitive issues. Email is good option if you are just looking
for information on a Payza problem that is not time-sensitive, such as when your bank
transfer will be complete or to ask why account verification may be taking too long. You
can also use email to inquire about whether or not we sent a specific email to you if you
suspect that it is a phishing email or if you are worried that a potential buyer or seller is
trying to defraud you through Payza.
Drawbacks: You might have to wait longer than the usual 1-5 business days for a reply if
there is an unusually high volume of emails. Also, there will be a lot of emailing back and
forth if you have a more complex Payza problem.
Contact by live chat for real time assistance during transactions. This recent feature is
great for immediate assistance if you don’t mind typing. If you are in the middle of a
transaction, and are experiencing a Payza problem of one kind or another, live chat can
help you work it out in minutes.
Drawbacks: If you are not into typing, this type of support might be frustrating for you.
Twitter support. This is great for simple solutions to simple problems or questions. You
can also use this feature to expedite support through another channel if you are
experiencing an emergency.
Drawbacks: Not for real-time solutions to complex Payza problems due to character
restrictions.

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