Payza Scam and Fraud Prevention Oct. 2013 | Page 5

AVOID PAYZA PROBLEMS BY KNOWING HOW TO ASK FOR HELP

Avoid Payza Problems by Knowing
How to Ask for Help
If you have been experiencing some Payza problems that you cannot figure out yourself
or with the help of the various
online

resources,

such

as

Frequently Asked Questions, blog
posts and more, you can always
contact Customer Support for
direct assistance via phone, email,
live chat or Twitter.
Some types of support work better for certain problems, so here is a breakdown of how
to use Customer Support for your Payza problems:
Contact by phone for emergencies, cases of fraud or time-sensitive issues. Contacting
Customer Support by phone is always a good option if your Payza problem is an
emergency, or if you just want to talk to a human. Cases in which it is favourable to call
by phone would be if your credit card is being declined for whatever reason, or if you
receive a message stating that your credit card information is already entered into our
system (you may have made a prior purchase by associated your credit card with another
account). Calling by phone is also best if there is a credit card charge which you did not
make, and suspect it might be fraud.

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