Jobs of the week
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Senior SQL Developer Responsible for designing , maintaining and supporting the company ’ s Extract Transformation Layer ( ETL ), Operational Data Store ( ODS ) and Data Warehouse Environment ( SQL 2008 R2 SSAS / SSRS ). Providing database support to the Business users and IT Service Desk / Infrastructure teams .
Senior Insight Analyst Responsible for market and customer insight , assisting the Insight manager in driving effective and efficient use of market and customer intelligence driving business performance and profitability leveraging customer -led insight at the heart of the business .
Just visit the careers section of the VHols website for more details here .
Don ’ t forget that if you recommend a friend , who is hired and passes their probation you can chose between :
£ 400 staff travel credit & v-room pass , valid for 1 year ( tax will be paid on your behalf to inland rev )
Or
£ 500 cash ( taxable through payroll ) Just complete and return the recommend a friend form , before they apply online .
Are you using the IT Service Desk correctly ?
Please remember that you should only be contacting the IT Service Desk by telephone , in a business critical situation
Priority
Severity 1 - Critical ( Huge business impact )
Severity 2 – High ( Significant business impact )
Severity 3 – Medium ( Some business impact )
Severity 4 - Low ( Small business impact )
Explaining the severities
A severe incident that impacts the whole company or a business critical service anytime of the day .
Please telephone in these instances
The majority of people are affected . The problem may be affecting users / accounts but there is a way to work , although performance may be degraded , or there may be a loss of functionality .
Please log these instances using Altiris
A small number of people or just one person is affected . Please log these instances using Altiris
Full functionality and normal performance is still available , as long as the right work around is being used .
Please log these instances using Altiris
If your incident is not business critical please log an incident via the Altiris self service portal found here http :// itservicedesk / with all the relevant information and at the appropriate Priority , so your incident will be managed accordingly .
This allows the IT Service Desk to be more responsive to staff calling with business critical incidents and therefore investigate more efficiently .
For more information about the IT Service Desk , please visit http :// intranet . vhols . ads / servicedesk /