Jobs of the week
Do you know our next …
Senior SQL Developer Responsible for designing, maintaining and supporting the company’ s Extract Transformation Layer( ETL), Operational Data Store( ODS) and Data Warehouse Environment( SQL 2008 R2 SSAS / SSRS). Providing database support to the Business users and IT Service Desk / Infrastructure teams.
Senior Insight Analyst Responsible for market and customer insight, assisting the Insight manager in driving effective and efficient use of market and customer intelligence driving business performance and profitability leveraging customer-led insight at the heart of the business.
Just visit the careers section of the VHols website for more details here.
Don’ t forget that if you recommend a friend, who is hired and passes their probation you can chose between:
£ 400 staff travel credit & v-room pass, valid for 1 year( tax will be paid on your behalf to inland rev)
Or
£ 500 cash( taxable through payroll) Just complete and return the recommend a friend form, before they apply online.
Are you using the IT Service Desk correctly?
Please remember that you should only be contacting the IT Service Desk by telephone, in a business critical situation
Priority
Severity 1- Critical( Huge business impact)
Severity 2 – High( Significant business impact)
Severity 3 – Medium( Some business impact)
Severity 4- Low( Small business impact)
Explaining the severities
A severe incident that impacts the whole company or a business critical service anytime of the day.
Please telephone in these instances
The majority of people are affected. The problem may be affecting users / accounts but there is a way to work, although performance may be degraded, or there may be a loss of functionality.
Please log these instances using Altiris
A small number of people or just one person is affected. Please log these instances using Altiris
Full functionality and normal performance is still available, as long as the right work around is being used.
Please log these instances using Altiris
If your incident is not business critical please log an incident via the Altiris self service portal found here http:// itservicedesk / with all the relevant information and at the appropriate Priority, so your incident will be managed accordingly.
This allows the IT Service Desk to be more responsive to staff calling with business critical incidents and therefore investigate more efficiently.
For more information about the IT Service Desk, please visit http:// intranet. vhols. ads / servicedesk /