Outsourced Customer Care Services Market 2020 Outsourced Customer Care Services Market | Page 3

2.5

Key opportunities - Prioritized

2.6

Industry Analysis – Porter’s

2.7

Outsourced Customer Care Services – Key Company Analysis

2.8

Outsourced Customer Care Services – PESTEL Analysis

Chapter 3

Outsourced Customer Care Service Activity Overview

3.1

Outsourced customer service market share by activity, 2013 & 2020

3.2

Customer Interaction

3.2.1

Customer Service

3.2.2

Sales

3.2.3

Marketing

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3.2.4

Technical Support/Help Desk

3.3

Fulfillment/Logistics

3.4

CRM Technology Hosting

Chapter 4

Outsourced Customer Care Service Regional Overview

4.1

Outsourced customer care services market share by region, 2013 & 2020

4.2

Nor th America

4.2.1

North America market by activity, 2012 – 2020

4.2.1.1 North America outsourced customer interaction service market by activity, 2012 – 2020
4.3

EMEA

4.3.1

EMEA market by activity, 2012 – 2020

4.3.1.1 EMEA outsourced customer interaction service market by activity, 2012 – 2020
4.4

Asia Pacific