Outsourced Customer Care Services Market 2020 Outsourced Customer Care Services Market | Page 2

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Asia Pacific is expected grow at high rates as compared to all the other regions. The region is
expected to grow at a CAGR of 7.4% up to 2020 owing to the accessibility of cost effective labor, fluent
in English.
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Major portion of the industry share was help by top ten key industry participants in 2013. Chief
manufacturers include Accenture, Infosys, Aegis, Amdocs, Convergys Corporation, Expert Global
Solutions, Synnex Corporation, Transcom Worldwide and StarTek Inc among others.

For the purpose of this report, Radiant Insights has segmented the outsourced customer care
services market on the basis of service activity and region:
Global Outsourced Customer Care Services Activity Overview (Revenue, USD Million, 2012 - 2020)
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CRM Technology Hosting

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Fulfillment/Logistics

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Customer Interaction

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Global Outsourced Customer Care Services Regional Overview (Revenue, USD Million, 2012 - 2020)
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North America

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EMEA

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Asia Pacific

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South America

Table of Contents
Chapter 1

Executive Summary

Chapter 2

Outsourced Customer Care Services Industry Overview

2.1

Market segmentation

2.2

Market Size and growth prospects, 2012 - 2020

2.3

Outsourced Customer Care Services – Value Chain Analysis

2.4

Outsourced Customer Care Services – Market Dynamics