Outcomes 2019 - Baylor Scott & White Heart and Vascular Hospital BSWHHVH_646_2019 Outcomes JOOMAG MOD | Page 14

Reimbursements for
tuition/certifications
>$250k
(FY19)
PEOPLE
Our people make the hospital great. All
employees develop a commitment statement
that summarizes their reason for being in their
role and giving their best to patients, families
and each other. Working closely with physicians
on the medical staff and volunteers who
graciously give their time, there is a strong sense
of pride for the reputation of being a nationally
recognized hospital specializing in heart and
vascular care and a choice for many clinicians
and patients.
For several years, the nursing team has ranked
in the 90th percentile of job enjoyment score
as indicated by the National Database Nursing
Quality Indicators.
Employees have opportunities to grow in
professional development by advancing their
technical degrees and certifications or achieving a
doctorate in a variety of related programs. Several
leaders have participated annually in the Southern
Methodist University (SMU) Cox School of Business
Executive Leadership Training Program or the SMU
National Hispanic Corporate Council Corporate
Executive Development Program.
As a part of the overall patient care team,
emotional support and timely communication
from those who have experienced heart issues
comes from a dedicated group of volunteers.
These volunteers who have themselves
experienced a cardiovascular condition or
undergone a heart or vascular procedure, serve
as the hospital’s communication in waiting
rooms as well as often comforting family
members of patients to help reduce anxiety.