Patient Satisfaction
Key Indicators – National Cardiology Data Registry ®( NCDR)
Patient Satisfaction
Baylor Heart and Vascular Services at Fort Worth collaborates with Press Ganey Associates, Inc. to measure patient satisfaction across the patient experience continuum. The goal is to support patient satisfaction that reflects service excellence as those outcomes have a direct correlation to quality and safety outcomes.
Patient satisfaction scores and comments are regularly reviewed by Board of Managers, hospital leadership, hospital care teams, and medical staff in order to focus improvement efforts and monitor subsequent actions that reflect expected results and become hardwired as a standard of practice. Additionally, positive comments are shared with the team to recognize success and service excellence.
The scores below represent the outcomes of the ambulatory surgery patient experience for Baylor Heart and Vascular Services at Fort Worth; specifically patients who have received cardiac care that originated on the sixth floor of Baylor Scott & White All Saints Medical Center – Fort Worth.
Source: Press Ganey and Associates, Outpatient Patient Satisfaction
Key Indicators – National Cardiology Data Registry ®( NCDR)
The Cardiac Catheterization area of Baylor Heart and Vascular Services at Fort Worth participates in the Cath / PCI Registry. A sample of the indicators are:
PERCUTANEOUS CORONARY INTERVENTION( PCI) Goal Baylor HHVH Fort Worth +
Patients with Acute Coronary Syndrome
Proportion of Percutaneous Coronary Intervention Patients
PCI Patients
Proportion of evaluated PCI procedures that were inappropriate( per NCDR) |
0 % |
0 % |
With sudden death, emergency CABG, stroke, repeat revascularization |
0 % |
2.16 % |
Total Risk-Adjusted Bleeding Event( PCI) |
0 % |
0 % |
Emergency CABG Post-PCI |
0 % |
0 % |
|
|
Fort Worth: 96.5 % |
Discharge Medications in Eligible PCI Patients |
0 % |
National: 96.1 % |
|
|
( Better than National) |
( NCDR through Q2 2016)
STEMI STATS
Door-to-balloon time for those who experience a ST-segment elevation myocardial infarction( STEMI) is an important measurement. Baylor Heart and Vascular Services at Fort Worth in fiscal year 2016 had a median time for immediate PCI for STEMI patients of 60 minutes. The average US hospital measurement is 60 minutes, according to the NCDR data. The median time from ED arrival at STEMI transferring facility to ED arrival at STEMI receiving facility among transferred patients is 58 minutes. The US 50th percentile is 72 minutes, according to NCDR data. While the Baylor Heart and Vascular Services at Fort Worth time of 58 minutes is better than national average, there are continual efforts to work closely with transferring facilities around Tarrant and surrounding counties to improve the door-to-balloon time.
The Electrophysiology area of Baylor Heart and Vascular Services at Fort Worth participates in the ICD Registry. A sample of the indicators are:
ICD Goal Baylor HHVH Fort Worth +
Prophylactic antibiotic administration
Percent of ICD Patients with post-procedure hematoma
Percent of ICD Lead Placement Issues
Total Length of Stay
Primary Prevention ICD
100 % 100 %
0 % 0 %
0 % 0 %
Secondary Prevention ICD
0.8 day average 0.6 day average
( NCDR through Q2 2016) + Baylor Jack and Jane Hamilton Heart and Vascular Hospital – services provided in Fort Worth
OUTCOMES 2016
63