Our Plans for 2021/22 | Page 91

Annual services
What we do
Corporate plan reference
Target service levels
Rate levies and invoicing Notices
2.2.3
Rates modelling for Council ’ s budget deliberations .
Half yearly rates notices ( generally issued in August / September and February / March ) each financial year .
Monthly and quarterly gas notices . Sundry invoices as required .
Maintenance / updates of
2.2.3
As required during the year . Ongoing review of rating data .
valuations on advice from the Valuer General .
Processing of new or changed water , sewerage and waste services .
2.2.3
As required during the year .
Issuing of supplementary rate notices .
2.2.3
As required during the year .
Revenue collection and other administration on behalf of others
Emergency management
2.2.2
Determination of levy category , collection twice a year through the rate notices and payment to the state government .
Returns lodged three times yearly .
Rural fire brigades
2.2.2
Collection and remittance of special charges for Amby , Mungallala , Yuleba and Orange Hill twice yearly ( after each rates levy ).
State Government pensioner remission
2.2.4 Invoiced to the Queensland Concessions Unit after each rates levy and a final claim completed in December and June each year .
Our plans for 2021 / 22
Discounts , remissions and concessions ’ administration
Discount
2.2.2 , 2.2.6
Allowed before the end of the discount period and in accordance with Council ’ s Revenue Statement .
Council pensioner remission
2.2.4
Administered in accordance with Council ’ s Pensioner Rate Concession Policy .
Community organisations concessions
2.2.4
Administered in accordance with Council ’ s Community Organisations - Rates and Charges Rebates and Concessions Policy .
Other concessions
2.2.4
Considered by Council on a case by case basis .
Debt recovery Follow up of outstanding debts 2.2.5 In accordance with Council ’ s debt recovery policy .
Investments
Payment arrangements processed upon request / report to Council if the requested term extends beyond the financial year .
Investments management
2.2.7
Manage and administer all investments consistent with Council ’ s
investment policy . Maintenance of investment register .
Community information
Frequently asked questions and answers ( FAQ ’ s )
2.2.2 , 2.2.3 , 2.2.4
Development and review of material for the community about rates , charges , concessions and other revenue matters - e . g .
• Frequently asked questions
• Rate notice inserts / brochures on rates and charges .
Grants , subsidies and contributions
Grant applications and administration
2.2.8 Additional initiatives to identify potential grant opportunities and actions required for grants secured .
Fees and charges
Register
2.2.9
Collated and reported to Council through the annual budget process . Assistance provided to departments and indexation applied where appropriate . Council meeting decisions monitored during the year and register updated as required . Online register maintained .
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