2.2 REVENUE COLLECTION Corporate Plan 2018-2023 and Operational Plan 2021 / 22
Corporate Plan ( What we aim to do ) Operational Plan 2021 / 22
2.2.1 Work to develop and implement transparent and equitable funding models for the provision of services and projects , with periodic benchmarking of Council ’ s rates and charges .
Rates and charges modelling for budget .
Development of 10 Year Rating Strategy .
2.2.2 Prepare , review and adopt revenue documents required by legislation ( e . g Revenue Policy , Revenue Statement , Fees & Charges ) and policy documents that underpin Council ’ s revenue collection .
Annual service
Policy reviews applicable to revenue collection .
2.2.3 Levy and collect rates and charges via the half-yearly and supplementary rate notices , providing :
• a range of convenient payment methods ;
• information for the community
Annual service
2.2.4 Ensure the consistent , transparent , and equitable granting of rate and charges concessions to ratepayers , pensioners and community groups in accordance with policy .
( Criteria outlined in section 120 of the Local Government Regulation 2012 )*
Annual service
Review Rates and Charges Rebate and Concession Policy .
2.2.5 Closely monitor rate arrears and other outstanding debts , and ensure timely and consistent collection activities in line with Council ’ s approved policies - ensuring fair and consistent treatment of all ratepayers .
Annual service
Finalise review of the Rate Recovery Policy and continued monitoring .
2.2.6 Provide incentives for the prompt payment of rates ( discount ). Annual service / Council resolution .
2.2.7 Maintain an active investment strategy to maximise investment earnings to reduce the amount required to be collected through rates and charges to fund services and projects for the community .
Manage and administer all investments consistent with Council ’ s investment policy .
Annual service
Review of the Investment Policy by the new term of Council .
2.2.8 Actively identify , manage and advocate for capital and operational grants and subsidies to assist in funding capital works and provide services to the community .
Collectively work towards ensuring :
• reporting is in line with funding agreements ;
• responses to Australian and Queensland Governments ’ information requests are timely and accurate ;
• work is completed within approved timeframes .
Annual service
2.2.9 Collect fees and charges for the use of particular facilities or services , having regard to the user-pays principle , where it is practical to charge an individual , business or group .
Annual service
2.2.10 Investigate and implement SMS and email reminders for all accounts issued by Council ahead of any discount period or due dates or if overdue . Further , that this include account details as part of the SMS or email and a link to the facility to pay .
Included by Council resolution on 14 July 2021 - OM / 07.2021 / 52
90 Our plans for 2021 / 22