2012 has been a year in which the Swets organization strongly continued on its path of digital transformation.
Great change can be noticed in all parts of the organization. In the global Sales and Services departments the implementation of the Customer Relationship Management solution Salesforce.com has highly impacted their way of working. It increased standardization, transparency and simplified reporting thereby allowing them to continuously drive operational and service excellence.
Within the IT and Product Development area new ways of working like Scrum and Agile management have put a different pulse to their way of working and increased project delivery success. Lots of training has been provided to these parts of the business.
While Swets continued to drive a lean organizational structure also the support departments achieved great accomplishments throughout 2012. Some examples are the radical transformation of our financial reporting enabling more precise and tailored management of specific parts of the business. Strong management of and good collaboration with outsourcing parties and partners.
HR Initiatives
Various HR initiatives ensured we continued on our path for developing and driving an outcome driven performance culture. The HR team started to develop a new compensation, reward and talent management methodology which will see a gradual roll out throughout 2013. Together with line managers, HR draws on the results of the Global Employee Surveys to devise its actions for improvement. Participation in these surveys is strong and this is highly appreciated by management.