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Tim: Well said Mike and Dave. To wrap
things up, why is it important for IT professionals in particular to become more
focused on empowering their teams?
Mike: As I mentioned at the beginning,
we are being asked to do much more with
much less. Our roles within the institution
are changing from running and providing
a stable infrastructure to growing and
transforming the business. These newer
responsibilities require my entire team
to function at a much higher level—
a level they can only obtain if they are
empowered.
Dave: I echo Mike’s sentiments and will
add that our retail environment is drastically changing. Our customers are looking
to new and different experiences that only
technology and great guest service can
deliver. We need to trust and empower our
teams to take care of our guests, which is
one of our core values at Orvis.