Officeworks Pinpoint magazine OFW11016 Pin Point_Issue26 16Oct17 FINAL LR | Page 29

North Rocks CSC – The year that was
RECEIVED
MORE THAN RESPONDED TO
MORE THAN
CALLS SOCIAL MEDIA POSTS
500,000 28,000
ANSWERED
PROACTIVELY
CALLED
160,000 9,000
SALESFORCE CASES
CUSTOMERS TO
UPDATE THEM ON
THEIR BACK ORDERS
Port Macquarie lends a hand
At Officeworks we pride ourselves
on safety. Two years ago we
had defibrillators installed into
all Officeworks sites. Defibrillators
that are used in the first few
minutes of a cardiac arrest can
increase the chance of survival
to over 70%.
Recently at Officeworks Port
Macquarie (NSW) a member of
the public came into the store
asking if they had a defibrillator
as a customer at a nearby
business had gone into cardiac
arrest. Team Member Kasey
Ross took the store’s defibrillator
and assisted the person in giving
lifesaving first aid, including CPR
and using the defibrillator.
Well done to Kasey for her quick
thinking and demonstration of
safety leadership. As a result of
the first aid provided by Kasey
and the emergency personnel
on scene, the customer survi ved.
INVESTED
MORE THAN
2500
HOURS TRAINING
AND COACHING
Capalaba
supporting
local women’s
group
A group of team members
from Officeworks Capalaba
(Qld) enjoyed a high
tea and supported the
Redlands Womens Centre.
The centre provides support
and activities for woman
of all ages to further their
abilities and lifestyles.
This incident highlights how
important an investment the
defibrillators are, not only for the
benefit of our Team Members
and customers, but for the
communities where we live.
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