Officeworks Pinpoint magazine OFW11016 Pin Point_Issue26 16Oct17 FINAL LR | Page 2

What’s in
this issue? Hi team
News stores........................................03 Welcome to the Spring edition of Pinpoint.
Meet the team –
Tamworth (NSW)...............................04 This edition celebrates our 2017 Officeworks Award winners.
Congratulations to all the winning teams and thank you to
everyone who took part in the nomination process. The quality
of nominations was outstanding and a reflection of a great
year’s work across all teams.
Officeworks Awards.........................06
National Leadership
Conference.......................................10
Meet the team – Laverton CFC......12
Business team conference.............14
Positive Difference Plan...................15
Social media.....................................27
Team Tales.........................................28
Great Service feedback.................32
Team celebrations...........................34
Service milestones...........................36
Pet gallery..........................................38
My secret life.....................................39
This issue of Pinpoint was printed
on a mixture of recycled and FSC
certified paper, and was produced
by the Officeworks Internal
Communications team.
Thanks to team members Bhavik
Shah (photography), Gabby
Costanzo (design) and all other
team members who submitted
content for this edition of Pinpoint.
We’d like to
hear from you.
Tell us what you think
of Pinpoint by emailing
Officeworks
Communications@
officeworks.com.au
2
A consistent theme throughout our 2017 Officeworks Award
winners was a clear demonstration to bring Our Purpose ‘to help
make bigger things happen’ to life.
We all have a role to play in helping make bigger things
happen for our team, customers, shareholders, suppliers and
communities and I encourage you and your teams to share
your examples of living Our Purpose on Yammer as it’s great
inspiration for our team.
“It’s great to see
that Officeworks’
service stacks up
with some of the
best in the world”
The Leadership Conference
was a great opportunity to
bring our leaders together to
celebrate a great year’s work,
acknowledge what we did well
as well as look ahead to this
year’s Strategic Objectives. A
personal highlight for me during
FY17 was achieving our highest ever Great Service Score. Some
of us have recently been overseas looking at other retailers and
it’s great to see that Officeworks’ service stacks up with some of
the best in the world. Let’s continue to focus on delivering great
service and aim for an even better Great Service Score in FY18.
Restoring Australia headlines another packed PDP section and
I was thrilled to be down in Tasmania recently to launch this
wonderful initiative. It goes to the heart of Our Purpose and will
leave a legacy that our Officeworks community and customers
can be proud of for generations to come. If you haven’t yet
watched the external launch video please do so, share it
with your family and friends and talk about it with customers
who purchase one of our 8000 paper and wood based office
supplies products.
As we head into the busy Christmas and Back to School period
I ask that every team member keeps safety top of mind. It’s
important that we don’t take shortcuts and we take every step
to ensure that every team member goes home safely.
Lastly, a warm welcome to all new team members, including
a special welcome to Rachael and the team from Exhibition
Street (Vic) and Matt and the team from North Lakes (Qld).
Please keep up the great work, stay safe and enjoy this edition
of Pinpoint.
Wardy